---
title: Support access to your account
description: When a Relivo administrator can see your account, what they can and can't do, and how it is recorded.
search:
  keywords: [support access, admin access, who can see my account, impersonation, view as, privacy, staff access]
related:
  - /account-privacy-and-data/where-your-data-is-stored
  - /contact
---

A Relivo administrator can sign in to your account to look into a problem you've reported. We tell you because most products don't.

## What a support session can do

- See your account exactly as you see it, to find what went wrong.
- Nothing else. A support session is read-only: it can't add, change or delete anything in your account, and it is blocked from sensitive account pages.

A session ends on its own after an hour.

## How it's recorded

Every support session is recorded: who started it, when it started and ended, and the IP address it came from.

## When it's used

Only to provide support, to investigate abuse, or where the law requires it.

If you have a question about a support session on your account, write to support@relivoapp.com.