---
title: Contact support
description: How to reach Relivo support by email or support ticket, and where to check whether Relivo is running normally.
sidebar:
order: 100
icon: life-buoy
search:
keywords: [support, help, email, ticket, contact us, status, outage, refund]
boost: 2
---
Email [support@relivoapp.com](mailto:support@relivoapp.com) or open a support ticket in Relivo. A real person answers every message.
The Help page in the web app, where you open a support ticket.
## Email support
Write to [support@relivoapp.com](mailto:support@relivoapp.com) from the email address you sign in with, so we can find your account. Say what you were doing, what happened and what you expected.
## Open a support ticket
1. **Open Help**
In Relivo on the web, click **Help** in the sidebar.
2. **Choose a category**
Under **Open a ticket**, pick a **Category**: **Billing and plans**, **Technical issue**, **Account** or **Other**.
3. **Describe the problem**
Add a **Subject** and the **Details**, then click **Send ticket**. The more detail you give, the faster we can help.
The ticket opens on its own page. Every ticket you have opened is listed under **Your tickets** on the **Help** page, with its status.
## Follow a ticket
Open the ticket from **Your tickets** to read our replies. To answer, type in **Write a reply** and click **Send reply**, or press ⌘ Enter (Ctrl Enter on Windows).
Each ticket shows where it stands:
| Status | What it means |
|---|---|
| **New** | We haven't replied yet |
| **Open** | We are working on it |
| **Pending** | We have replied and are waiting to hear from you. Your reply moves it back to **Open** |
| **On Hold** | Paused for now. We pick it up again when we can move it forward |
| **Resolved** | We think it is sorted. You can still reply if it isn't |
| **Closed** | Finished. You can't reply to a closed ticket, so open a new one |
Problem solved before we answered? Click **Close ticket** at the top of the ticket.
## Check the service status
If Relivo isn't loading or something has stopped working for everyone, [status.relivoapp.com](https://status.relivoapp.com) shows whether there is a known problem and when it was fixed.
## Company details
SiteonWP LLC, trading as Relivo\
1209 Mountain Road Place Northeast, STE N\
Albuquerque, NM 87110\
United States