# Relivo Help

> Step-by-step guides for Relivo, the CRM for solo real estate agents.

## Docs

- [Contact support](https://help.relivoapp.com/contact): How to reach Relivo support by email or support ticket, and where to check whether Relivo is running normally.

## Getting started

- [Welcome to Relivo](https://help.relivoapp.com/getting-started/welcome-to-relivo): How Today, Contacts, Leads and Pipeline fit together, and where everything else lives in Relivo.
- [Create your account](https://help.relivoapp.com/getting-started/create-your-account): Sign up for Relivo with your email and a password, or with your Google account, and confirm your email address.
- [The four setup steps](https://help.relivoapp.com/getting-started/the-four-setup-steps): What each step of Set up Relivo asks for, from creating your account to connecting your email, and which steps you can skip.
- [Demo data, import or start clean](https://help.relivoapp.com/getting-started/choose-how-to-start): The three ways to start in setup step 3, what each one gives you, and how to change course afterwards.
- [Remove the demo data](https://help.relivoapp.com/getting-started/remove-the-demo-data): Delete the sample contacts, deals, listings, tasks and messages from your workspace, or clear everything and start fresh.
- [Your setup checklist](https://help.relivoapp.com/getting-started/your-setup-checklist): The Finish setting up card on Today, which steps it lists for your start choice, and how each one gets ticked off.
- [Find your way around](https://help.relivoapp.com/getting-started/find-your-way-around): The sidebar, Quick add, search and keyboard shortcuts, on a computer and in a phone's browser.
- [Your first 15 minutes](https://help.relivoapp.com/getting-started/your-first-15-minutes): Five things to do after setup so Relivo starts working for you, from importing contacts to adding a lead form to your website.
- [Sign in and sign out](https://help.relivoapp.com/getting-started/sign-in-and-sign-out): Sign in to Relivo on the web with your email and password or with Google, and sign out when you are done.

## Today

- [How Today decides what comes first](https://help.relivoapp.com/today/how-today-works): What can appear on Today, how the list is ranked, and why it never holds more than 15 items.
- [New leads and speed to lead](https://help.relivoapp.com/today/new-leads): When a new lead appears on Today, what takes them off the list, and what happens after 48 hours.
- [Listing inquiries on Today](https://help.relivoapp.com/today/listing-inquiries): How a question sent from a property microsite becomes a task on Today, and what Respond does.
- [Cooling contacts and when they appear](https://help.relivoapp.com/today/cooling-contacts): How many days without contact each stage allows before someone shows as cooling on Today, and what resets the clock.
- [Log what happened and set the next step](https://help.relivoapp.com/today/act-on-an-item): What Reach out, Respond, Re-engage and Complete do on Today, and how to log the contact and plan the next step in one go.
- [Snooze an item until tomorrow](https://help.relivoapp.com/today/snooze-an-item): Hide a lead, inquiry or cooling contact from Today for the rest of the day without logging anything.
- [Why someone isn't on Today](https://help.relivoapp.com/today/why-someone-isnt-on-today): The reasons a person or task doesn't show on Today, and what the All clear and Could not load your day messages mean.

## Contacts and leads

- [Contacts and leads, one record and two lists](https://help.relivoapp.com/contacts-and-leads/contacts-vs-leads): Everyone you add is one contact record. Leads are the contacts you are still working to win, and they also show on the Leads list.
- [Add a contact or lead](https://help.relivoapp.com/contacts-and-leads/add-a-contact): Add someone from Quick add on any screen, and choose whether they are a contact or a lead.
- [Lead types and lead stages](https://help.relivoapp.com/contacts-and-leads/lead-types-and-stages): What the five lead types and the three lead stages mean, and how to change them on a contact.
- [What the stage badge shows](https://help.relivoapp.com/contacts-and-leads/stage-badge): Why a contact's badge reads "Buying · Offer", what the gray +1 means, and when you see the lead stage instead.
- [Search, filter and sort your contacts and leads](https://help.relivoapp.com/contacts-and-leads/search-filter-and-sort): Find people fast on Contacts and Leads with search, the type filters, stage, tags and source, and the sort menu.
- [The contact preview](https://help.relivoapp.com/contacts-and-leads/contact-preview): Check someone, log what happened or reply to them from the preview panel, without leaving your list.
- [The contact record](https://help.relivoapp.com/contacts-and-leads/contact-record): A tour of a contact's full record, from the header and details to their deals, listings and the timeline tabs.
- [Edit a contact](https://help.relivoapp.com/contacts-and-leads/edit-a-contact): Change a contact's name, email, phone, address, source, lead type, lead stage or budget.
- [Add a contact photo](https://help.relivoapp.com/contacts-and-leads/add-a-contact-photo): Put your own photo of someone in place of their default face, or replace and remove it.
- [Tag your contacts](https://help.relivoapp.com/contacts-and-leads/tags): Add and remove tags on a contact, and use them to filter your Contacts list.
- [Turn a contact into an active lead](https://help.relivoapp.com/contacts-and-leads/turn-a-contact-into-a-lead): Make a contact you already know an active lead, so they show on Leads and Today.
- [Delete contacts, one or many](https://help.relivoapp.com/contacts-and-leads/delete-contacts): Delete a contact or lead, or several at once, and what is deleted with them.
- [How Relivo spots duplicates](https://help.relivoapp.com/contacts-and-leads/duplicates): When Relivo matches a new person to someone already in your contacts, and when it creates a second record.

## Timeline, notes and logging

- [The contact timeline](https://help.relivoapp.com/timeline-notes-and-logging/the-contact-timeline): Everything that has happened with a contact, newest first, and what each kind of line on the Timeline tab means.
- [Add, edit and delete notes](https://help.relivoapp.com/timeline-notes-and-logging/notes): Write a note on a contact or a deal, and change or remove it later from the contact's Notes tab.
- [Log a call, email or text](https://help.relivoapp.com/timeline-notes-and-logging/log-a-call-email-or-text): Record a call, email, text or note from outside Relivo on a contact's timeline with Log interaction.
- [Texting clients from Relivo (coming soon)](https://help.relivoapp.com/timeline-notes-and-logging/texting-clients): Relivo can't send or receive texts with clients yet. Text from your own phone and log it to keep the timeline complete.
- [See which pages a lead viewed](https://help.relivoapp.com/timeline-notes-and-logging/pages-a-lead-viewed): How pages a visitor viewed on your website or property microsites appear on their timeline once they fill in a form.

## Tasks and reminders

- [Where tasks appear](https://help.relivoapp.com/tasks-and-reminders/where-tasks-appear): There is no separate Tasks page. Tasks show on Today, on each contact's Tasks tab and Next action, and on the deal they belong to.
- [Add a task](https://help.relivoapp.com/tasks-and-reminders/add-a-task): The four ways to add a task in Relivo, and which ones can carry a reminder.
- [Complete, edit or delete a task](https://help.relivoapp.com/tasks-and-reminders/complete-edit-or-delete-a-task): Mark a task done from Today, a contact or a deal, and change or remove it from the contact's Tasks tab.
- [Task reminders](https://help.relivoapp.com/tasks-and-reminders/task-reminders): Get reminded about a task by text, by email, or with a browser notification, and what each one needs to reach you.
- [The next action on a contact](https://help.relivoapp.com/tasks-and-reminders/next-action): How Relivo picks a contact's next action, and how to set, change or finish it from their page or the preview.

## Pipeline and deals

- [How Buying and Selling deals work](https://help.relivoapp.com/pipeline-and-deals/buying-and-selling-deals): A deal tracks one purchase or one sale for a contact, on its own list of stages, apart from the contact's lead stage.
- [Add a deal](https://help.relivoapp.com/pipeline-and-deals/add-a-deal): Add a Buying or Selling deal from Pipeline or from a contact's page, with an optional listing, value and expected close date.
- [Move a deal to its next stage](https://help.relivoapp.com/pipeline-and-deals/move-a-deal): Drag a card on the Pipeline board, or click a stage on the deal's page, to move one deal along.
- [Close a deal](https://help.relivoapp.com/pipeline-and-deals/close-a-deal): Record the final sale price, commission rate, close date and gross commission when a deal reaches Closed.
- [The deal page](https://help.relivoapp.com/pipeline-and-deals/the-deal-page): What a deal's page shows, from its details and listing to its tasks, notes and the contact's timeline.
- [Edit, change the side of or delete a deal](https://help.relivoapp.com/pipeline-and-deals/edit-or-delete-a-deal): Change a deal's name, value, side, expected close date, commission rate or notes, or delete the deal.
- [Rename your deal stages](https://help.relivoapp.com/pipeline-and-deals/rename-deal-stages): Give a Buying or Selling stage your own name from its column on the Pipeline board.
- [Expected income, volume and average deal](https://help.relivoapp.com/pipeline-and-deals/pipeline-totals): How the three figures at the top of Pipeline, and each column's total, are worked out.
- [Set your default commission rate](https://help.relivoapp.com/pipeline-and-deals/default-commission-rate): Set the commission rate Relivo offers when you close a deal and uses in Analytics when a deal has none.
- [How listings and Selling deals stay in step](https://help.relivoapp.com/pipeline-and-deals/listings-and-selling-deals): A listing's seller has its Selling deal, and the deal's stage and the listing's status follow each other.

## Listings and showings

- [Add a listing](https://help.relivoapp.com/listings-and-showings/add-a-listing): Add a home you are selling to Properties, with its address, price, details and seller.
- [Add listing photos](https://help.relivoapp.com/listings-and-showings/listing-photos): Upload photos to a listing and give each one a category, so your property microsite can filter its gallery.
- [Remove a listing photo](https://help.relivoapp.com/listings-and-showings/remove-a-listing-photo): Take a photo off a listing. It also comes off the listing's property microsites and is deleted from storage.
- [Add a tour video](https://help.relivoapp.com/listings-and-showings/add-a-tour-video): Add one tour video to a listing from YouTube, from Vimeo, or as an uploaded file, and show it on its property microsite.
- [Sellers and interested leads on a listing](https://help.relivoapp.com/listings-and-showings/sellers-and-interested-leads): Link a listing to the client selling it, and see everyone who has asked about it, toured it or is buying it.
- [Schedule and track showings](https://help.relivoapp.com/listings-and-showings/schedule-and-track-showings): Record a showing on a listing, then mark it completed, a no-show or cancelled.
- [Listing statuses and the Selling deal](https://help.relivoapp.com/listings-and-showings/listing-statuses): What Active, Pending, Sold and Off market mean, and how a listing and its seller's Selling deal stay in step.
- [Browse and search your listings](https://help.relivoapp.com/listings-and-showings/browse-your-listings): Filter your listings by status and type, search by address, and switch between the list and grid views.
- [Edit or delete a listing](https://help.relivoapp.com/listings-and-showings/edit-or-delete-a-listing): Change a listing's details, or delete it along with its showings.

## Property microsites

- [What a property microsite is](https://help.relivoapp.com/property-microsites/what-is-a-property-microsite): A property microsite is a one-listing website on your own address that turns visitors into leads in Relivo.
- [Choose your microsite address](https://help.relivoapp.com/property-microsites/choose-your-subdomain): Pick the subdomain every one of your property microsites lives on, and what changing it later does.
- [Create and publish a property microsite](https://help.relivoapp.com/property-microsites/create-and-publish-a-microsite): Build a property microsite from one of your listings, save it as a draft, and publish it when it is ready.
- [Cover photo, gallery and room tour](https://help.relivoapp.com/property-microsites/cover-photo-gallery-and-rooms): Choose a microsite's cover photo, pick which listing photos its gallery shows, and add a room-by-room tour.
- [Microsite inquiries](https://help.relivoapp.com/property-microsites/microsite-inquiries): Set up a microsite's inquiry form, and see what Relivo does when a buyer sends it.
- [Share a microsite with a link or QR code](https://help.relivoapp.com/property-microsites/share-a-microsite): Copy a live property microsite's link, or download a QR code for flyers, yard signs and open houses.
- [Brand your property microsites](https://help.relivoapp.com/property-microsites/brand-your-microsites): Add your logo and colors to every property microsite you publish, from Settings > Branding.
- [Live microsite limits by plan](https://help.relivoapp.com/property-microsites/live-microsite-limits): How many property microsites can be live on each plan, and what to do when you reach the limit.
- [Too many live microsites after a plan change](https://help.relivoapp.com/property-microsites/after-a-downgrade): What happens to your live property microsites when you move to a plan with a lower limit, and how to choose which one stays live.
- [Custom domains for microsites (coming soon)](https://help.relivoapp.com/property-microsites/custom-domains): Using your own domain for property microsites is coming soon. Today they live on your relivo.me subdomain.
- [Unpublish or delete a microsite](https://help.relivoapp.com/property-microsites/unpublish-or-delete-a-microsite): Take a property microsite offline as a draft you can publish again, or delete it for good.

## Lead capture

- [Every way a lead can reach you](https://help.relivoapp.com/lead-capture/every-way-a-lead-can-reach-you): Lead forms, visitor tracking, form integrations and property microsites, and what Relivo does with each lead that comes in.
- [Add a lead form to your website](https://help.relivoapp.com/lead-capture/add-a-lead-form-to-your-website): Create a lead form in Relivo, paste its embed code into your website, and every submission becomes a contact.
- [Lead form templates](https://help.relivoapp.com/lead-capture/lead-form-templates): The fields each of the four lead form types asks for, and how the answers show up in Relivo.
- [Track website visitors](https://help.relivoapp.com/lead-capture/track-website-visitors): Add a tracking snippet to your website to see who visits, which pages they read, and their earlier visits once they become a contact.
- [Connect Zapier, Make or any webhook](https://help.relivoapp.com/lead-capture/connect-zapier-make-or-a-webhook): Send leads from other form tools into Relivo through a webhook address, with Zapier, Make or any tool that can post a form.
- [Webhook field names](https://help.relivoapp.com/lead-capture/webhook-field-names): The field names Relivo reads from a webhook submission, so names, emails, phone numbers and messages land in the right place.
- [Check recent webhook submissions](https://help.relivoapp.com/lead-capture/check-webhook-submissions): See the last few submissions an integration received and whether each one reached a contact, to test or fix a webhook.
- [Where captured leads land](https://help.relivoapp.com/lead-capture/where-captured-leads-land): The stage, lead source and lead type a captured lead gets, how duplicates are handled, and when Relivo alerts you.

## Email and Inbox

- [Which mailbox should I connect?](https://help.relivoapp.com/email-and-inbox/which-mailbox-to-connect): Gmail, Outlook / Microsoft 365 or IMAP. All three send from your real address; they differ in how much email comes back into Relivo.
- [Connect Gmail (send only)](https://help.relivoapp.com/email-and-inbox/connect-gmail): Send email from your Gmail address in one click. Replies stay in Gmail and are not logged in Relivo.
- [Connect Outlook or Microsoft 365](https://help.relivoapp.com/email-and-inbox/connect-outlook-or-microsoft-365): Sign in with Microsoft to send from your Outlook address and log email with your contacts in both directions.
- [Connect a mailbox with IMAP and an app password](https://help.relivoapp.com/email-and-inbox/connect-a-mailbox-with-imap): Connect Google Workspace, Gmail, Yahoo, Zoho and most other providers with two-way sync, using an app password.
- [Create an app password for Gmail and Google Workspace](https://help.relivoapp.com/email-and-inbox/create-a-google-app-password): Turn on 2-Step Verification and create a Google app password, so you can connect Gmail or Workspace with two-way sync.
- [Create an app password for Outlook, Yahoo or Zoho](https://help.relivoapp.com/email-and-inbox/create-an-app-password-for-outlook-yahoo-or-zoho): The steps for a Microsoft, Yahoo or Zoho app password, and what to look for with any other provider.
- [Send email without connecting a mailbox](https://help.relivoapp.com/email-and-inbox/send-without-a-mailbox): Without a connected mailbox, Relivo sends from a Relivo address with your name on it, and replies come back into Relivo.
- [What Relivo logs from your mailbox](https://help.relivoapp.com/email-and-inbox/what-relivo-logs-from-your-mailbox): Relivo logs only email to and from your contacts. Your full inbox is never imported, and Gmail is never read.
- [Use the Inbox](https://help.relivoapp.com/email-and-inbox/use-the-inbox): Read and reply to your conversations with contacts, see what's unread, search, and archive what you're done with.
- [Send a new email and attach files](https://help.relivoapp.com/email-and-inbox/send-a-new-email): Start an email to a contact or lead from the Inbox or from their page, add Cc and attachments, and see it on their timeline.
- [Add your email signature](https://help.relivoapp.com/email-and-inbox/add-your-email-signature): Paste your HTML signature once, and Relivo adds it to every email you send to leads and clients.
- [Disconnect or switch your mailbox](https://help.relivoapp.com/email-and-inbox/disconnect-or-switch-mailbox): Disconnect your mailbox, switch to another provider, or reconnect after the connection expired.

## Notifications

- [Choose how you hear about new leads](https://help.relivoapp.com/notifications/choose-how-you-hear-about-new-leads): Turn email and text alerts on or off for new leads, microsite inquiries, task reminders and the weekly summary.
- [Text alerts to your phone](https://help.relivoapp.com/notifications/text-alerts-to-your-phone): Get a text when a new lead or inquiry comes in, or when a task reminder is due, and how to stop the texts.
- [The weekly summary email](https://help.relivoapp.com/notifications/the-weekly-summary-email): A short Monday email with your new leads, active and closed deals, commission and overdue tasks for the past week.
- [Daily alert limits](https://help.relivoapp.com/notifications/daily-alert-limits): Relivo stops new-lead texts and emails after a set number in a day, so a flood of submissions can't flood your phone. Leads are never lost.
- [Product news emails](https://help.relivoapp.com/notifications/product-news-emails): Subscribe to or unsubscribe from occasional Relivo emails about new features, tips and offers.

## Import and export

- [Import contacts from a CSV file](https://help.relivoapp.com/import-and-export/import-from-a-csv-file): Bring contacts in from a spreadsheet or another CRM in four steps, upload, map columns, preview and import.
- [How CSV duplicates are merged](https://help.relivoapp.com/import-and-export/how-csv-duplicates-are-merged): How an import decides a row is someone you already have, and what it changes on their record.
- [Import into Contacts or Leads](https://help.relivoapp.com/import-and-export/import-into-contacts-or-leads): Where you start an import decides whether people arrive as plain contacts or as active leads on Leads and Today.
- [Switch from Follow Up Boss](https://help.relivoapp.com/import-and-export/switch-from-follow-up-boss): Connect Follow Up Boss with your API key and bring your contacts, notes, tasks and appointments into Relivo.
- [Map Follow Up Boss stages](https://help.relivoapp.com/import-and-export/map-follow-up-boss-stages): Choose which Relivo lead stage each Follow Up Boss stage becomes, or bring people in as contacts only.
- [Import from another CRM](https://help.relivoapp.com/import-and-export/import-from-other-crms): Move your contacts from any CRM or spreadsheet into Relivo by exporting a CSV file and importing it.
- [Export your contacts](https://help.relivoapp.com/import-and-export/export-your-contacts): Download your contacts as a CSV file, either the list you are looking at or everyone in your account.

## Analytics

- [Read your Analytics](https://help.relivoapp.com/analytics/read-your-analytics): What the five figures, the Pipeline chart and the Lead sources table on Analytics show.
- [How Analytics counts your numbers](https://help.relivoapp.com/analytics/how-analytics-counts): Which deals and listings each Analytics figure includes, and why a number might not be what you expect.
- [Lead sources and how to set them](https://help.relivoapp.com/analytics/lead-sources): How the Lead sources table on Analytics works, and where each contact's source comes from.

## Profile and settings

- [What's in Settings](https://help.relivoapp.com/profile-and-settings/whats-in-settings): The tabs in Settings, grouped under Account, Workspace and Plan, and what each one is for.
- [Update your profile](https://help.relivoapp.com/profile-and-settings/update-your-profile): Change your photo, name, phone numbers, company and other details in Settings, and see where each one appears.
- [Change your sign-in email](https://help.relivoapp.com/profile-and-settings/change-your-sign-in-email): Change the email address you sign in to Relivo with. Both the old and the new address get a confirmation link.
- [Change or reset your password](https://help.relivoapp.com/profile-and-settings/change-or-reset-your-password): Change your password in Settings while you are signed in, or reset it from the sign-in screen if you have forgotten it.
- [Signed up with Google? Add a password](https://help.relivoapp.com/profile-and-settings/set-a-password-for-a-google-account): Add a password to an account you created with Google, so you can also sign in with your email and password.

## Plans, billing and trial

- [Starter and Growth plans](https://help.relivoapp.com/plans-billing-and-trial/starter-and-growth): What each plan costs and includes. The only difference between them is how many property microsites can be live at once.
- [Your free trial](https://help.relivoapp.com/plans-billing-and-trial/your-free-trial): How the free trial works, what it includes, the reminder emails you get, and what happens when it ends.
- [Extend your trial](https://help.relivoapp.com/plans-billing-and-trial/extend-your-trial): Add extra days to your free trial, once, before or after it ends, without choosing a plan.
- [Choose a plan](https://help.relivoapp.com/plans-billing-and-trial/choose-a-plan): Pick Starter or Growth, monthly or yearly, and add your card. During a trial, you aren't charged until the trial ends.
- [Change your plan or billing period](https://help.relivoapp.com/plans-billing-and-trial/change-your-plan): Move between Starter and Growth, or between monthly and yearly billing, from Settings on the web.
- [Downgrade to Starter](https://help.relivoapp.com/plans-billing-and-trial/downgrade-to-starter): What happens when you move from Growth to Starter, how to undo a scheduled downgrade, and what happens to your live property microsites.
- [Cancel your subscription](https://help.relivoapp.com/plans-billing-and-trial/cancel-your-subscription): Stop your plan from renewing. You keep access until the end of the period you've paid for, and your data stays.
- [Update your card and see invoices](https://help.relivoapp.com/plans-billing-and-trial/payment-method-and-invoices): Change the card you pay with, and see or download your invoices and receipts.
- [A payment failed or needs confirming](https://help.relivoapp.com/plans-billing-and-trial/payment-failed): What to do when a payment for your plan is declined or your bank asks you to confirm it, and how long you have.
- [Account suspended for an overdue payment](https://help.relivoapp.com/plans-billing-and-trial/account-suspended-for-payment): Why an account is suspended after an overdue payment, what stops while it is, and how to get back in.
- [When your trial or plan ends](https://help.relivoapp.com/plans-billing-and-trial/when-your-trial-or-plan-ends): What you see when your trial runs out or your subscription ends, what happens to your data, and how to pick up where you left off.
- [Refunds](https://help.relivoapp.com/plans-billing-and-trial/refunds): When Relivo refunds a payment, and how to ask for one.

## Account, privacy and data

- [Delete your account](https://help.relivoapp.com/account-privacy-and-data/delete-your-account): Close your Relivo account and erase everything in it, after a hold during which you can change your mind.
- [Keep your account after asking to delete it](https://help.relivoapp.com/account-privacy-and-data/keep-your-account): Changed your mind? Undo an account deletion during the hold and pick up where you left off.
- [Delete some of your data and keep your account](https://help.relivoapp.com/account-privacy-and-data/delete-some-of-your-data): Delete contacts, notes, tasks, deals, listings, property microsites, photos or a connected mailbox, without closing your account.
- [What Relivo can see in your mailbox](https://help.relivoapp.com/account-privacy-and-data/what-relivo-can-see-in-your-mailbox): What Relivo reads and sends for each kind of mailbox connection, and how to remove its access.
- [Where your data is stored and who handles it](https://help.relivoapp.com/account-privacy-and-data/where-your-data-is-stored): Where Relivo keeps your data, who processes it, what Relivo never does with it, and how long it is kept.
- [Support access to your account](https://help.relivoapp.com/account-privacy-and-data/support-access-to-your-account): When a Relivo administrator can see your account, what they can and can't do, and how it is recorded.

## Troubleshooting

- [A screen says "Could not load"](https://help.relivoapp.com/troubleshooting/a-screen-says-could-not-load): What it means when Today, Leads, Contacts, Pipeline, Properties or Analytics can't load, and how to get the screen back.
- [New-lead texts or emails aren't arriving](https://help.relivoapp.com/troubleshooting/new-lead-alerts-arent-arriving): Work through the reasons a new-lead or microsite inquiry alert doesn't reach you by text or email, from switches to daily limits.
- [Replies aren't showing in Relivo](https://help.relivoapp.com/troubleshooting/replies-arent-showing): Why a contact's email reply isn't on their timeline or in the Inbox, and what to change so the next one is.
- [My IMAP mailbox is stuck on Setting up](https://help.relivoapp.com/troubleshooting/imap-stuck-on-setting-up): What Setting up means for an IMAP / SMTP mailbox, why sending waits for it, and what to do if it doesn't change.
- [An email won't send](https://help.relivoapp.com/troubleshooting/an-email-wont-send): What each message means when Relivo can't send an email, and how to get it out.
- [A photo, video or attachment won't upload](https://help.relivoapp.com/troubleshooting/that-file-is-too-large): The size limits and file types for photos, tour videos and email attachments, the message each upload shows, and what to do.
- [I can't publish a property microsite](https://help.relivoapp.com/troubleshooting/cant-publish-a-microsite): The messages that stop a property microsite from publishing, including the live microsite limit, and what to do about each.
- [My lead form or webhook isn't creating leads](https://help.relivoapp.com/troubleshooting/lead-form-or-webhook-not-creating-leads): Find out why submissions from a Relivo lead form or a form integration aren't turning into new leads, and fix it.
- [Visitor tracking shows nothing](https://help.relivoapp.com/troubleshooting/visitor-tracking-shows-nothing): Why Recent activity stays empty or a visitor stays anonymous, and how to check the tracking snippet on your website.
- [Imported contacts aren't on Today or Leads](https://help.relivoapp.com/troubleshooting/imported-contacts-arent-on-today-or-leads): Why people you imported show on Contacts but not on Leads or Today, and how to make them leads.
- [My password reset link didn't work](https://help.relivoapp.com/troubleshooting/reset-link-expired): What to do when a reset link says it has expired, opens the reset form again, or never arrives.
- [Relivo asks me to verify my email](https://help.relivoapp.com/troubleshooting/please-verify-your-email): What the yellow "Please verify your email" bar means, how to get a new confirmation link, and how to make the bar go away.

## Agent resources

- [llms-full.txt](https://help.relivoapp.com/llms-full.txt): The full Markdown of every page in one file.
- [Page Markdown](https://help.relivoapp.com/index.md): Append `.md` to any page URL to fetch that page as raw Markdown.
- [Sitemap](https://help.relivoapp.com/sitemap.xml): Every indexable page URL with its last-modified date.