---
title: Refunds
description: When Relivo refunds a payment, and how to ask for one.
search:
  keywords: [refund, money back, charge back, refund policy, reimburse, charged by mistake]
related:
  - /plans-billing-and-trial/cancel-your-subscription
  - /terms-and-conditions
  - /contact
---

If Relivo isn't right for you, email support@relivoapp.com within 30 days of your first payment and we'll refund it in full, on a monthly or a yearly plan.

## What the refund covers

- The first payment on your account. There are no conditions and no retention call.
- Later charges, such as renewals and charges from a plan change, aren't refunded. You can cancel at any time to stop the next one.
- Cancelling stops the next renewal rather than refunding the period you're in. You keep access until that period ends.

The full wording is under Refunds in the [terms and conditions](/terms-and-conditions).

## Ask for a refund

1. **Write to support**

    Email support@relivoapp.com from the address you sign in with, or open a ticket in **Help** with the category **Billing and plans**.

2. **Say what you'd like refunded**

    Mention the payment's date and amount, from your receipt, or from your invoices under **Manage subscription** in **Settings** > **Billing**.

:::tip
Not sure yet? The trial needs no card. If your trial is ending and you need more time, [extend it](/plans-billing-and-trial/extend-your-trial) instead of subscribing.
:::