---
title: Microsite inquiries
description: Set up a microsite's inquiry form, and see what Relivo does when a buyer sends it.
search:
  keywords: [inquiry form, enquiry, contact form, lead form, book a showing, schedule a showing, buyer lead, form fields, alert]
related:
  - /property-microsites/create-and-publish-a-microsite
  - /listings-and-showings/sellers-and-interested-leads
  - /today
  - /notifications
---

Every property microsite has an inquiry form. When a visitor sends it, they become a lead in Relivo, with a task to reply to them on **Today**.

## Set up the form

In the microsite editor, under **Lead capture**:

- **Button label**: the text on the microsite's main buttons, which take visitors to the form, and on the form's send button. It starts as "Schedule a Showing".
- **Form fields**: click to turn **First name**, **Last name**, **Email**, **Phone** and **Message** on or off. All five are on to start with.
- **After they send it**: the thank-you message the visitor sees once the form is sent.
- **Email me when someone fills in the form**: turn this off and you get no alert for this microsite's inquiries. They still appear on **Today** and in **Leads**.

Click **Save draft**, or **Save changes** on a live microsite.

## What happens when someone sends it

1. Relivo looks for the person in your contacts by email, then by phone. If they aren't there, they are added as a new buyer lead, with the source "Property microsite:" and the microsite's title.
2. Their message appears on the contact's timeline as an email titled "Inquiry" with the listing's address. You can reply from there.
3. A high-priority task, "Respond to" their name "about" the listing, is added for today. **Today** shows it as an inquiry, with a **Respond** button. Someone who sends the form again while that task is open doesn't get a second one.
4. You get an alert, unless the switch above is off. **Settings** > **Notifications** > **Microsite inquiries** sets whether it comes by email or text.
5. They appear on the listing under **Interested leads**, and the microsite's count of inquiries goes up.

Someone who is already a contact is made an active lead again, so they show in **Leads**.

:::note
When the form asks for a phone number, it shows a short consent statement under the button, and Relivo keeps a record of what a visitor who gave their number agreed to. Bot checks and rate limits help keep automated spam out.
:::