---
title: Log what happened and set the next step
description: What Reach out, Respond, Re-engage and Complete do on Today, and how to log the contact and plan the next step in one go.
search:
  keywords: [reach out, respond, re-engage, complete, log call, log interaction, follow up, next step, done, mark complete]
related:
  - /today/how-today-works
  - /timeline-notes-and-logging/log-a-call-email-or-text
  - /tasks-and-reminders/task-reminders
  - /tasks-and-reminders/complete-edit-or-delete-a-task
---

Every button on a Today card opens **Log it, then set the next step**, where you record what you did and plan what comes next in one dialog.

## What each button does first

- **Reach out** (a new lead) and **Re-engage** (a cooling contact) open the dialog and change nothing until you save.
- **Complete** (a task) and **Respond** (a listing inquiry) mark the task done first, then open the dialog. A task with no contact is simply marked done, with no dialog.

## Log it and plan the next step

1. **Choose what happened**

    Under **What happened?**, choose **Call**, **Email**, **Text** or **Note**, and write a line about it, such as how the call went.

2. **Or send an email**

    Choose **Send an email** to email them from Relivo instead. Add a **Subject** and your message; the dialog reminds you that it sends a real email. This choice appears only when they have an email address.

3. **Set the next step**

    Under **Next step**, pick **Follow-up call**, **Send a text**, **Follow up in 3 days** or **Send an email**, or type your own. Add a due date and choose **Low**, **Medium** or **High**.

4. **Add a reminder if you want one**

    Open **Reminder**, choose a time, and tick **Text me**, **Email me** or both.

5. **Save**

    Click **Save**. Today reloads with the item gone or moved.

**Follow up in 3 days** also sets the due date three days out and a reminder for 9am that day. Tick **Text me** or **Email me** for that reminder to reach you.

Don't need a next step? Click **No next step** before you save, or **Add a next step** to bring it back. If you leave both parts empty, **Save** just closes the dialog.

## Where it goes

- What you logged goes on their timeline and counts as contact, which resets their cooling clock and clears a new lead. A logged call is saved as a note starting "Logged call:".
- The next step becomes a task on their **Tasks** tab, and shows on Today from its due date. A next step with no due date stays off Today.

:::tip
The same dialog opens from **Log interaction** on any contact page, so you can log a call the moment you hang up.
:::