---
title: Cooling contacts and when they appear
description: How many days without contact each stage allows before someone shows as cooling on Today, and what resets the clock.
search:
  keywords: [cooling, going cold, stale, stuck, no contact, nudge, re-engage, inactive, follow up, days without contact]
related:
  - /today/how-today-works
  - /today/act-on-an-item
  - /today/why-someone-isnt-on-today
  - /pipeline-and-deals
---

A cooling item means someone you are working with has gone longer than their stage allows without any contact. It reads "Cooling" with their name, and "No contact in" a number of days.

## Who can cool

Only active leads and clients: people added as a lead, captured by a form or microsite, turned into an active lead, or given a deal. Someone added as a **Contact** with no deal never cools.

## The limits

The stage that counts is the one they are furthest along in:

- with an open deal, that deal's stage (with several open deals, the one closest to closing)
- with every deal closed, **Closed**
- with no deal, their lead stage

| Stage | Days without contact before cooling |
| --- | --- |
| **New Lead** | 2 |
| **Contacted** | 5 |
| **Qualified** | 14 |
| **Buying** · **Showing** | 7 |
| **Buying** · **Offer** | 3 |
| **Buying** · **Under Contract** | 7 |
| **Selling** · **Listing appointment** | 3 |
| **Selling** · **Listed** | 7 |
| **Selling** · **Under Contract** | 7 |
| Every deal **Closed** | 30 |

A renamed deal stage keeps the limit of its place in the list.

## What counts as contact

Any email, text or note on their timeline, in either direction, resets the clock:

- an email you send them, or a reply they send you
- a call, email, text or note you log
- a note on their **Notes** tab or on one of their deals
- a form or inquiry they send you

Lines Relivo writes for you, such as a stage change, a new tag or a task added, don't count.

## Re-engage

Click **Re-engage** to open **Log it, then set the next step**, log what you did, and click **Save**. They leave Today until they go past their limit again. Adding only a next step, without logging anything, leaves them on the list.

When you aren't ready to act, hide the card until tomorrow with the X. See [Snooze an item until tomorrow](/today/snooze-an-item).