---
title: A screen says "Could not load"
description: What it means when Today, Leads, Contacts, Pipeline, Properties or Analytics can't load, and how to get the screen back.
search:
  keywords: [error, not loading, blank screen, empty, data missing, contacts gone, deals gone, try again, outage, down]
related:
  - /today/how-today-works
  - /contact
---

Your data is safe. The screen couldn't fetch it this time, and nothing has been lost or changed.

Relivo shows this message instead of an empty list on purpose, so a loading problem never looks like an empty day or a pipeline worth $0.

| Screen | Message |
| --- | --- |
| **Today** | **Could not load your day** |
| **Leads** | **Could not load your leads** |
| **Contacts** | **Could not load your contacts** |
| **Pipeline** | **Could not load your pipeline** |
| **Properties** | **Could not load your listings** |
| **Analytics** | **Could not load your analytics** |

## Get the screen back

1. **Click Try again**

    Click **Try again** under the message. The screen asks for your data again.

2. **Check your connection**

    If it fails again, make sure you are online, then reload the page in your browser.

3. **Check the status page**

    See whether Relivo is having a problem on the [status page](https://status.relivoapp.com). If it shows an incident, the screen comes back once it's resolved.

4. **Tell us**

    If the status page is clear and the screen still won't load, [contact support](/contact) and say which screen it was.

:::note
Until the screen loads, don't act on numbers you saw before the message. On **Analytics**, for example, the figures are unavailable, not zero.
:::