---
title: New-lead texts or emails aren't arriving
description: Work through the reasons a new-lead or microsite inquiry alert doesn't reach you by text or email, from switches to daily limits.
search:
  keywords: [no text, no sms, sms alerts not working, not notified, missing notification, lead alert, new lead email, inquiry alert, stop, start]
related:
  - /notifications/choose-how-you-hear-about-new-leads
  - /notifications/text-alerts-to-your-phone
  - /notifications/daily-alert-limits
  - /lead-capture/where-captured-leads-land
---

A missing alert almost never means a missing lead. Check **Today** and **Leads** first: every captured lead is saved there, whether an alert went out or not. Then go through the checks below in order.

## Check your switches and number

1. **Open your notification settings**

    Open **Settings** > **Notifications**. Make sure the **Text** or **Email** switch is on for **New leads**, and for **Microsite inquiries** if the lead came from a property microsite. Click **Save changes** after a change.

2. **Check where texts go**

    The line under **Notifications** says "Texts go to" and your number. If it asks you to add a mobile phone instead, Relivo has nowhere to send texts.

3. **Add or fix your mobile number**

    Open **Settings** > **Profile**, enter your number in **Mobile phone** and click **Save changes**. Texts go to US and Canadian numbers: 10 digits, or 11 starting with 1. A number Relivo can't read as one gets no texts.

Email alerts go to the email address you sign in with.

## Check which leads send an alert

- Lead forms and form integrations alert you only for someone new. When a person who is already one of your contacts fills in a form again, their contact is updated and the submission is added to their timeline, but no new-lead alert goes out.
- Property microsite inquiries alert you every time, for new and existing contacts alike, under **Microsite inquiries**.
- People you add yourself, by **Quick add** or by importing a file, never send an alert.

:::note
In a property microsite's editor, **Email me when someone fills in the form** turns all of that microsite's alerts off when it's off, texts included. The inquiries still reach **Today** and **Leads**.
:::

## Check the daily limit

Relivo sends at most 50 alert texts and 200 alert emails in 24 hours, new leads and microsite inquiries together. When texts pause, you get one email titled "Text alerts paused for today". Texts start again on their own. See [Daily alert limits](/notifications/daily-alert-limits).

## Did you reply STOP?

Replying STOP to a Relivo alert text opts your number out of every text alert: **New leads**, **Microsite inquiries** and **Task reminders**. To get them again, reply START to the same number. Then open **Settings** > **Notifications** and check the **Text** switches for all three. Turn on any that are off and click **Save changes**.

## Still nothing

If your switches are on, your number is right and you haven't hit the limit, check the [status page](https://status.relivoapp.com), then [contact support](/contact) with the time the lead arrived.