---
title: Replies aren't showing in Relivo
description: Why a contact's email reply isn't on their timeline or in the Inbox, and what to change so the next one is.
search:
  keywords: [email reply missing, replies not syncing, inbox empty, two-way sync, gmail replies, email not logged, sync not working, reconnect]
related:
  - /email-and-inbox/which-mailbox-to-connect
  - /email-and-inbox/what-relivo-logs-from-your-mailbox
  - /email-and-inbox/disconnect-or-switch-mailbox
  - /troubleshooting/imap-stuck-on-setting-up
---

Start with the badge next to your mailbox in **Settings** > **Email**. It tells you whether Relivo can see replies at all.

| What you see | What it means |
| --- | --- |
| **Send only** (Gmail) | Replies stay in your Gmail inbox and are never logged in Relivo. |
| **Two-way sync** | Replies from contacts are logged. If one is missing, see the checks below. |
| **Setting up** | Your IMAP mailbox is still being indexed. Replies sync once it finishes. See [My IMAP mailbox is stuck on Setting up](/troubleshooting/imap-stuck-on-setting-up). |
| **Connect a mailbox** | No mailbox is connected. Replies to email you sent from Relivo still come back to Relivo. |

## You connected Gmail

Gmail connects as send only. Relivo sends from your Gmail address, and replies go to that address, so you read and answer them in Gmail.

To have replies logged on a Google address, disconnect Gmail and connect the same address with **Other provider (IMAP / SMTP)** instead. It needs an app password. See [Connect a mailbox with IMAP](/email-and-inbox/connect-a-mailbox-with-imap).

## Your mailbox has Two-way sync

- The sender isn't a contact. Relivo logs a message only when the sender's address matches the **Email** on one of your contacts. A reply from a different address, such as a work address, isn't logged. Update the contact's **Email**, and their next messages are logged.
- The connection stopped working. If the mailbox password or app password changed, or you removed Relivo's access from your email provider, sending fails with a message to reconnect, and the mailbox disappears from **Settings** > **Email**. Connect it again from there.
- Your account is suspended. Mailbox sync pauses while an account is suspended, and starts again with the next email that arrives after it's lifted. Email that arrived while it was suspended isn't logged. See [Account suspended for an overdue payment](/plans-billing-and-trial/account-suspended-for-payment).

## No mailbox connected

Email you send from Relivo without a mailbox goes out from a Relivo address, and replies to it come back to the contact's timeline and the **Inbox**. Replies to email you sent from your own mail app don't, because Relivo never saw that email. See [Send without a mailbox](/email-and-inbox/send-without-a-mailbox).