---
title: Visitor tracking shows nothing
description: Why Recent activity stays empty or a visitor stays anonymous, and how to check the tracking snippet on your website.
search:
  keywords: [tracking not working, no visits, pixel not working, snippet, anonymous visitor, website activity missing, nothing yet]
related:
  - /lead-capture/track-website-visitors
  - /lead-capture/add-a-lead-form-to-your-website
  - /troubleshooting/lead-form-or-webhook-not-creating-leads
---

If **Recent activity** says "Nothing yet. Visits show up here once the snippet is on your site.", Relivo hasn't received a visit from that website yet. Work through these checks in order.

1. **Check the website isn't paused**

    Open **Capture** > **Visitor tracking**. The website's row should say **Tracking**. If it says **Paused**, open its menu (three dots) and choose **Resume tracking**. Paused websites record nothing.

2. **Check you copied this website's snippet**

    With several websites connected, click the website's row first, then click **Copy** under **Tracking snippet**. Each website has its own snippet, and a snippet from a removed website no longer works.

3. **Check the snippet is live**

    Paste the snippet into the head of every page, then publish or save the change in your site builder. Many builders keep header code in a draft until you publish the site.

4. **Visit your site**

    Open a page of your website in a new private browser window, then reload **Visitor tracking** in Relivo. Activity doesn't refresh on its own.

If your own visit still doesn't show, a browser extension that blocks trackers may be stopping the snippet in your browser. Try another browser, or ask someone else to visit.

## Visitors stay "Anonymous visitor"

That is expected until they fill in a form. A visitor is matched to a contact only when they fill in a Relivo lead form on a website with the snippet, in the same browser, or ask about a listing on one of your property microsites. A submission through a form integration, such as Zapier or a website builder's own form, isn't matched to visits. See [Track website visitors](/lead-capture/track-website-visitors).

:::note
While an account is suspended for an overdue payment, visitor tracking records nothing. See [Account suspended for an overdue payment](/plans-billing-and-trial/account-suspended-for-payment).
:::