Delete your account
Close your Relivo account and erase everything in it, after a hold during which you can change your mind.
Delete your account from Settings > Security on the web. Access ends straight away, and everything is permanently deleted after 30 days.
Open Security
Open Settings > Security.
Start the deletion
Under Close your account, click Delete my account.
Confirm with your email
Type the email address you sign in with, then click Delete my account again.
Relivo then shows Your account is scheduled for deletion, with the date your data will be deleted.
What happens straight away
- You can no longer use the account. Signing in shows only the deletion notice.
- Your subscription stops renewing, and you won’t be charged again.
- Relivo stops sending you marketing email.
During the 30-day hold
Nothing is deleted yet. Sign in at any time to keep your account, or click Export my contacts on the notice to download your contacts.
After 30 days
Everything is permanently deleted: your profile, contacts and leads, emails, notes and timeline, tasks, deals, listings, property microsites and their photos and videos, connected mailboxes and integrations, and your support tickets. You’re also taken off Relivo’s mailing list. Relivo emails you once it’s done.
What is kept:
- Billing and tax records, for as long as the law requires, typically seven years. Your payment history stays with Stripe, the payment provider.
- Deleted data can stay in encrypted backups for a short time, until they are replaced on their normal cycle.
- Delivery logs at the email, text and error-monitoring providers expire on their own schedule.
Can’t sign in
Email support@relivoapp.com from the address on your account and ask us to delete it. We confirm the request comes from you, then delete it the same way.