Terms and conditions

The Relivo terms and conditions.

Effective: 13 October 2026
Last updated: 6 October 2026

Agreement

These Terms and Conditions are an agreement between you and SiteonWP LLC, a New Mexico limited liability company trading as Relivo. In these terms, “Relivo”, “we” and “us” mean SiteonWP LLC, and “you” means the person who holds a Relivo account.

By creating an account or using Relivo, you accept these terms. If you do not accept them, do not use the service. Our Privacy Policy forms part of this agreement.

Who can use Relivo

You must be at least 18 years old and able to enter a binding contract. If you are using Relivo in connection with a brokerage or licensed practice, you confirm you are permitted to do so and that your use complies with the rules of your licensing body, your brokerage and any MLS you belong to.

One agent per account

Relivo is built deliberately for a single agent working alone. Every plan is a single user. There are no team seats, shared pipelines or sub-accounts.

Your account is personal to you. Do not share your password or let another person work from your account. If you need a second person to have access, they need their own subscription.

You are responsible for everything that happens under your account. Tell us promptly at support@relivoapp.com if you believe someone else has gained access to it.

What Relivo does

Relivo is a customer relationship manager for real estate agents. Subject to these terms, we grant you a limited, non-exclusive, non-transferable right to use it for your own real estate business for as long as your subscription is active. The service includes a unified contact timeline, a ranked daily list, a pipeline, tasks and reminders, two-way email where supported, lead capture forms, website visitor tracking, property microsites, analytics, import from CSV or Follow Up Boss, and the Relivo phone app for iPhone and Android, with push notifications and voice notes.

What Relivo does not do

We would rather set this out plainly than have you discover it after paying. As at the effective date above, Relivo does not include:

Texting your clients. Relivo’s own number carries alerts to you only. You text clients from your own phone and log it in Relivo. Two-way client texting is in development and is not part of what you are buying today.
A custom domain for property microsites. Microsites are published on your Relivo subdomain. Custom domains are in development.
Teams, seats or collaboration of any kind.
Artificial intelligence beyond voice notes. Voice notes use AI models to transcribe what you say and suggest updates. The Today ranking is a fixed formula, not a model.
Bulk email or drip campaigns, a dialer, IDX or MLS property search, transaction management, or social post generation.

Where we describe something as coming, in development or soon, that is a statement of intent and not a promise. Do not subscribe in reliance on a feature that does not exist yet. We may change or abandon planned features at any time.

Your data

The contacts, notes, emails, deals, listings, media and everything else you put into Relivo are yours. We claim no ownership over them.

You grant us only the permission we need to run the service for you: to store, process, transmit, back up and display your data in order to operate Relivo, provide support, and comply with the law. We do not sell it, mine it for advertising, or use it to train artificial intelligence or machine learning models. When you use voice notes, your recording and its transcript are sent to AI providers to transcribe and summarise them, as the Privacy Policy describes. They do not train on it either.

You can attach photos and documents to the emails you send from Relivo. We hold an attachment only until its email is sent.

You are the controller of your client data and we are your processor, as set out in the Privacy Policy. You are responsible for having a lawful basis to hold the personal data you upload, and for answering requests from the people it concerns.

You can export your contacts to CSV from Settings at any time, including after you cancel and while your account is within the 30 day deletion hold as described under “Changing or cancelling” section.

Contacting your leads

Relivo helps you reach people. Whether you are allowed to reach a particular person is your responsibility, and the consequences of getting it wrong fall on you.

You are solely responsible for complying with every law that applies to how you contact leads and clients, including the Telephone Consumer Protection Act, the CAN-SPAM Act, state telemarketing and do-not-call rules, and, where relevant, Canadian anti-spam legislation and the GDPR. In particular you confirm that:

You have the consent or other lawful basis required to contact each person you contact through Relivo.
The contacts you import or capture were obtained lawfully, and you have not bought or scraped a list you have no right to use.
You honour opt-outs and unsubscribe requests promptly.
Your emails identify you accurately and are not deceptive.

We do not send marketing to your contacts on your behalf and we do not vet who you contact. If a regulator, carrier or recipient brings a claim arising from your outreach, the “Indemnity” section applies.

Email we send you

Service email is part of running your account: password resets, billing receipts, trial reminders, new lead alerts, and notices about changes to these terms. You cannot opt out of these while your account is open.

Marketing email is our newsletter, product news, tips and offers. You receive it either because you opted in when you created your account, where the box is never ticked for you, or because you are a current customer or recent trial user and the law allows us to tell you about the product you are using. Every marketing message carries an unsubscribe link, and unsubscribing does not affect your account or your service email.

Acceptable use

Do not use Relivo to:

Break the law, infringe anyone’s rights, or discriminate unlawfully, including in housing. Fair housing rules apply to how you market property and choose whom to contact.
Send spam, phishing, malware or anything deceptive.
Upload payment card numbers, government identity numbers, health records, or other sensitive categories of data the product is not designed to hold.
Probe, scrape, overload or reverse engineer the service, or circumvent rate limits, bot protection or plan limits.
Resell, sublicense or provide Relivo as a service to others, or share one account across several people.
Publish content on a property microsite that you do not have the right to publish, including listing photographs and MLS content you are not licensed to use.
Upload a photo of a client or anyone else without their permission.

Email sending limits

If you have not connected your own mailbox, Relivo sends on your behalf from a shared Relivo address. Because a shared address carries a shared reputation, that route is subject to fair use limits: 200 messages a month on a trial, and 1,000 a month on a paid plan. Connecting your own mailbox removes the limit entirely, and is what we recommend.

New lead alerts to your own phone and email are also capped, at 50 text messages and 200 emails a day, and push notifications to the phone app at 300 a day. Reaching a cap never loses a lead: the lead is still captured and still appears on your Today screen.

Trial, plans and payments

Relivo starts with a 14 day free trial. No card is required to begin. The trial runs on Growth limits, so you are evaluating the whole product rather than a smaller version of it. You can extend the trial once, by 7 days, from Settings, without contacting anyone.

Starter is $30 per month, or $300 per year, and allows 1 live property microsite.

Growth is $50 per month, or $500 per year, and allows unlimited live property microsites.

Contacts, email, deals and listings are unlimited on both plans. Live property microsites are the only difference between them. Yearly is priced as ten months, so paying yearly saves two months.

Prices are in US dollars and exclude any tax that may apply, which will be added where required. Payment is taken in advance by our payment processor, Stripe, and your subscription renews automatically each month or year until you cancel. Fees may change, but we will give you at least 30 days notice by email before a change affects you, and you can cancel before it takes effect.

If a payment fails we may retry it and may suspend access until it succeeds. Your data is not deleted because of a failed payment.

Refunds

If Relivo is not right for you, email support@relivoapp.com within 30 days of your first payment and we will refund it in full. No conditions, and no retention call. This applies to monthly and yearly plans alike.

That window covers the first payment on your account. Later charges are not refundable, including renewals and any charge arising from a plan change, because by that point you have used the service for a full period and can cancel at any time to stop the next one.

We can hold that line because you never pay to evaluate Relivo. The trial is 14 days, needs no card, and runs on the full product rather than a smaller version of it. If you are still unsure when it ends, extend it once by 7 days from Settings instead of subscribing.

Cancelling stops the next renewal rather than refunding the period you are in. You keep access until the end of the period you have paid for.

Changing or cancelling

Plan changes and cancellation are self-serve from the billing portal. There is no email to send and no retention call.

Upgrades, including monthly to yearly, start immediately and are charged at the prorated difference.
Downgrades take effect when the period you have paid for ends.
Cancelling stops future renewals. You keep access until the end of the current period.

Deleting your account is also self-serve, from Settings on the web or in the phone app. Access ends at once and billing stops. Your data is held for 30 days and then permanently deleted. During that hold you can reverse the deletion and pick up where you left off. After it, the data is gone and we cannot recover it for you.

Property microsites

Property microsites are public web pages we publish on your behalf on your Relivo subdomain. You are responsible for their content, including that you hold the rights to every photograph, video, floor plan and description you publish, and that the marketing complies with fair housing and advertising rules and your brokerage’s requirements.

On Starter, one microsite may be live at a time. If you move from Growth to Starter, or a trial ends on Starter, while several microsites are live, they all stay live for 7 days and we email you to ask which one should remain. After that, all but the most recently published revert to drafts. Nothing is deleted, and you can change which one is live at any time.

We may remove a microsite that breaches these terms or the law, and will tell you why.

The phone app and voice notes

The Relivo phone app is part of your subscription and uses the same account. You sign in by scanning a code shown in the web app, or with a code we email you. Accounts are created on the web.

Voice notes let you talk instead of typing. Relivo saves what you said as a note and suggests updates, such as a reminder, a stage change or new contact details. The suggestions come from AI models and can be wrong. Nothing changes until you confirm them, and you are responsible for checking what you confirm.

Record only your own dictation. Do not use voice notes to record conversations with other people. In some states, recording a conversation requires everyone’s consent, and complying with those laws is your responsibility.

Use the phone app only when it is safe and lawful to do so. Nothing in a voice note needs your attention until you have stopped.

If you download the phone app from Apple’s App Store or Google Play, the store’s own terms also apply to that download. Apple and Google are not parties to these terms and are not responsible for Relivo or for supporting it.

Third party services

Relivo relies on other companies to work, and can connect to services you choose, including your email provider, Follow Up Boss, Zapier and similar tools. Those services are governed by their own terms, not ours, and we are not responsible for what they do or for their availability. Connecting a service means authorising the exchange of data described in the Privacy Policy. You can disconnect at any time from Settings.

Availability

We work hard to keep Relivo running and publish a status page, but we do not offer a contractual uptime guarantee at this time. The service may be unavailable for maintenance, for reasons beyond our control, or because a provider we depend on has failed.

We keep backups as part of running the service. Backups are a disaster recovery measure for us, not a personal archive for you. Export anything you cannot afford to lose.

Our intellectual property

Relivo, including its software, design, brand and documentation, belongs to us and our licensors. These terms grant you a right to use the service, not any ownership of it. Do not copy, modify, reverse engineer or create derivative works from it, and do not use our name or branding without permission.

If you send us feedback or suggestions, we may use them freely and without obligation to you. We will never claim ownership of your data as a result.

Warranties

RELIVO IS PROVIDED “AS IS” AND “AS AVAILABLE”. TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT.

WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR FREE OR SECURE, THAT DEFECTS WILL BE CORRECTED, OR THAT IT WILL MEET YOUR REQUIREMENTS. RELIVO IS A BUSINESS TOOL, NOT LEGAL, TAX, FINANCIAL OR COMPLIANCE ADVICE, AND NOTHING IN IT SUBSTITUTES FOR YOUR OWN PROFESSIONAL JUDGEMENT OR YOUR OBLIGATIONS AS A LICENSED AGENT.

Limitation of liability

TO THE FULLEST EXTENT PERMITTED BY LAW, NEITHER PARTY IS LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, LOST COMMISSIONS, LOST BUSINESS OPPORTUNITIES, LOST DATA OR GOODWILL, EVEN IF ADVISED OF THE POSSIBILITY.

OUR TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO RELIVO WILL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID US IN THE TWELVE MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED US DOLLARS.

These limits do not apply to liability that cannot be excluded by law. Some jurisdictions do not allow certain exclusions, in which case the above applies to the maximum extent permitted.

Indemnity

You agree to defend, indemnify and hold harmless SiteonWP LLC and its members, officers and agents from any claim, demand, loss, penalty or expense, including reasonable legal fees, arising out of your use of Relivo, the data you upload, the content you publish on a property microsite, how you contact leads and clients, or your breach of these terms or of any law.

Suspension and termination

You may stop using Relivo at any time by cancelling from the billing portal. We may suspend or terminate your account if you materially breach these terms, if your use puts the service or other users at risk, if payment fails and is not resolved, or if we are required to by law.

Except where the breach is serious or unlawful, we will give you notice and a reasonable chance to put it right first. If we terminate your account without cause, we will refund the unused portion of any prepaid period. On termination, your right to use Relivo ends and your data is handled as described under “Changing or cancelling” section.

We may also discontinue Relivo as a whole. If we do, we will give you at least 30 days notice, time to export your data, and a refund of any unused prepaid period.

Changes of these terms

We may update these terms as the product changes. If a change materially affects your rights, we will give you at least 30 days notice by email or in the app before it takes effect. Continuing to use Relivo after that means you accept the updated terms. If you do not accept them, cancel before they take effect and we will refund any unused prepaid period.

Governing law

These terms are governed by the laws of the State of New Mexico, United States, without regard to its conflict of laws rules. The courts located in New Mexico have exclusive jurisdiction over any dispute, and both parties consent to that jurisdiction.

Before filing anything, please email support@relivoapp.com. Nearly everything is quicker to resolve that way, and we would rather fix the problem than argue about it.

General

These terms and the Privacy Policy are the entire agreement between us about Relivo and replace any earlier version. If any provision is held unenforceable, the rest continues in force. Our not enforcing a provision is not a waiver of it. You may not assign this agreement without our consent. We may assign it to a successor in connection with a merger or sale of the business. Nothing here creates a partnership, employment or agency relationship between us.

Contact

SiteonWP LLC, trading as Relivo
1209 Mountain Road Place Northeast, STE N
Albuquerque, NM 87110
United States

General enquiries: hello@relivoapp.com
Billing, refunds and product support: support@relivoapp.com