Why someone isn't on Today

The reasons a person or task doesn't show on Today, and what the All clear and Could not load your day messages mean.

Today only shows people and tasks that need you right now, so someone missing usually means one of the reasons below.

A person isn’t showing

They aren’t an active lead. People added as a Contact, or imported into Contacts, only appear once they become an active lead. Open their contact page, click the three-dot button, and choose Convert to active lead, or add a deal for them.
They aren’t cooling yet. Each stage allows a number of days without contact before someone cools. See Cooling contacts and when they appear.
You reached out recently. Any email, call, text or note logged on their timeline resets the clock.
You snoozed them today. Snoozed items come back tomorrow, in the browser where you snoozed them.
The list is full. Today shows up to 15 items, ranked by urgency. Someone with a lower score waits until the items above them are handled.

It isn’t due yet, or it has no due date. Today shows open tasks due today or earlier. To bring it onto Today, give it a Due date with Edit task on the contact’s Tasks tab.
It is already done.
There are more than 10 tasks. At most 10 tasks show at once while leads and cooling contacts need the other places. The most urgent tasks show first.

All clear means nothing needs you right now.
Could not load your day means Relivo couldn’t load the list. It is a loading problem, not an empty day, and nothing has been lost. Click Try again. If it keeps happening, check the status page or contact support.