Support access to your account
When a Relivo administrator can see your account, what they can and can't do, and how it is recorded.
A Relivo administrator can sign in to your account to look into a problem you’ve reported. We tell you because most products don’t.
What a support session can do
- See your account exactly as you see it, to find what went wrong.
- Nothing else. A support session is read-only: it can’t add, change or delete anything in your account, and it is blocked from sensitive account pages.
A session ends on its own after an hour.
How it’s recorded
Every support session is recorded: who started it, when it started and ended, and the IP address it came from.
When it’s used
Only to provide support, to investigate abuse, or where the law requires it.
If you have a question about a support session on your account, write to support@relivoapp.com.