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New-lead texts or emails aren't arriving

Work through the reasons a new-lead or microsite inquiry alert doesn't reach you by text or email, from switches to daily limits.

A missing alert almost never means a missing lead. Check Today and Leads first: every captured lead is saved there, whether an alert went out or not. Then go through the checks below in order.

Check your switches and number

Open your notification settings

Open Settings > Notifications. Make sure the Text or Email switch is on for New leads, and for Microsite inquiries if the lead came from a property microsite. Click Save changes after a change.

Check where texts go

The line under Notifications says “Texts go to” and your number. If it asks you to add a mobile phone instead, Relivo has nowhere to send texts.

Add or fix your mobile number

Open Settings > Profile, enter your number in Mobile phone and click Save changes. Texts go to US and Canadian numbers: 10 digits, or 11 starting with 1. A number Relivo can’t read as one gets no texts.

Email alerts go to the email address you sign in with.

Check which leads send an alert

  • Lead forms and form integrations alert you only for someone new. When a person who is already one of your contacts fills in a form again, their contact is updated and the submission is added to their timeline, but no new-lead alert goes out.
  • Property microsite inquiries alert you every time, for new and existing contacts alike, under Microsite inquiries.
  • People you add yourself, by Quick add or by importing a file, never send an alert.

Check the daily limit

Relivo sends at most 50 alert texts and 200 alert emails in 24 hours, new leads and microsite inquiries together. When texts pause, you get one email titled “Text alerts paused for today”. Texts start again on their own. See Daily alert limits.

Did you reply STOP?

Replying STOP to a Relivo alert text opts your number out of every text alert: New leads, Microsite inquiries and Task reminders. To get them again, reply START to the same number. Then open Settings > Notifications and check the Text switches for all three. Turn on any that are off and click Save changes.

Still nothing

If your switches are on, your number is right and you haven’t hit the limit, check the status page, then contact support with the time the lead arrived.