An email won't send
What each message means when Relivo can't send an email, and how to get it out.
When an email can’t go out, Relivo shows a short message in red saying why, and the email isn’t sent. What you wrote stays where it is, so you can fix the problem and send again.
| Message | What to do |
|---|---|
| “Your email connection expired or was disconnected” | Your mailbox’s sign-in ran out or was removed. Connect your mailbox again in Settings > Email, then send again. |
| “Your mailbox is still being set up” | Your IMAP mailbox is still being indexed. Send again once its badge says Two-way sync. See My IMAP mailbox is stuck on Setting up. |
| “Trial sending limit reached” | During your trial, email sent from Relivo’s shared address is capped at 200 a month. Connect your own mailbox in Settings > Email to send without that cap. |
| “which is the monthly limit” | Email sent from Relivo’s shared address, without a mailbox connected, is capped at 1,000 a month. Connect your own mailbox in Settings > Email to send without a limit. |
| “Attachments can add up to 15 MB per email” | Remove an attachment, or send the files in two emails. |
| “An attachment didn’t finish uploading” or “couldn’t be found” | Remove the attachment, attach it again, then send. |
| “You’re sending emails too quickly” | Wait a minute, then send again. |
| “This email is already being sent” | The first click is still sending it. Check the timeline before you send again. |
| “Sending is paused on this account” | Your account can’t send right now, for example because your trial or subscription has ended, or the account is suspended. Open Relivo on the web to see what it needs. |
| “Couldn’t send the email right now” | Your email provider didn’t accept it this time. Try again in a moment. |
If an email keeps failing with none of these, check the status page, then contact support.