My IMAP mailbox is stuck on Setting up

What Setting up means for an IMAP / SMTP mailbox, why sending waits for it, and what to do if it doesn't change.

Setting up means Relivo is still indexing your mailbox’s folders. A large mailbox takes longer, and you can leave the page while it works.

Only Other provider (IMAP / SMTP) mailboxes go through this step. Gmail and Outlook / Microsoft 365 are ready as soon as they connect.

While it says Setting up

Sending from Relivo waits. If you try, you see “Your mailbox is still being set up”, and the email isn’t sent. Send it again once the badge changes.
Replies aren’t synced yet.
Settings > Email checks again every 30 seconds while it’s open, and the badge changes to Two-way sync by itself when indexing finishes. You can also reload the page.

The same badge shows when Relivo can’t reach the mailbox at all, for example because the app password was revoked or mistyped. If a small mailbox is still on Setting up after several hours, connect it again:

Disconnect

In Settings > Email, click Disconnect next to the mailbox.

Make a new app password

Create a fresh app password with your email provider. See Create a Google app password or Create an app password for Outlook, Yahoo or Zoho.

Connect again

Under Other provider (IMAP / SMTP), click Set up, then Continue to connect, and sign in with your address and the new app password.

Relivo skips email it has already logged, so connecting again doesn’t add copies to your timelines.

If it is still stuck after connecting again, contact support with the email provider you use.