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Getting started
Today
Contacts and leads
Timeline, notes and logging
Tasks and reminders
Pipeline and deals
Listings and showings
Property microsites
Lead capture
Email and Inbox
Notifications
Import and export
Analytics
Profile and settings
Plans, billing and trial
Account, privacy and data
Troubleshooting

On this page

Plans, billing and trial

Your free trial, the two plans and how billing works.

Starter and Growth plans

What each plan costs and includes. The only difference between them is how many property microsites can be live at once.

Your free trial

How the free trial works, what it includes, the reminder emails you get, and what happens when it ends.

Extend your trial

Add extra days to your free trial, once, before or after it ends, without choosing a plan.

Choose a plan

Pick Starter or Growth, monthly or yearly, and add your card. During a trial, you aren't charged until the trial ends.

Change your plan or billing period

Move between Starter and Growth, or between monthly and yearly billing, from Settings on the web.

Downgrade to Starter

What happens when you move from Growth to Starter, how to undo a scheduled downgrade, and what happens to your live property microsites.

Cancel your subscription

Stop your plan from renewing. You keep access until the end of the period you've paid for, and your data stays.

Update your card and see invoices

Change the card you pay with, and see or download your invoices and receipts.

A payment failed or needs confirming

What to do when a payment for your plan is declined or your bank asks you to confirm it, and how long you have.

Account suspended for an overdue payment

Why an account is suspended after an overdue payment, what stops while it is, and how to get back in.

When your trial or plan ends

What you see when your trial runs out or your subscription ends, what happens to your data, and how to pick up where you left off.

Refunds

When Relivo refunds a payment, and how to ask for one.

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