Refunds

When Relivo refunds a payment, and how to ask for one.

If Relivo isn’t right for you, email support@relivoapp.com within 30 days of your first payment and we’ll refund it in full, on a monthly or a yearly plan.

What the refund covers

The first payment on your account. There are no conditions and no retention call.
Later charges, such as renewals and charges from a plan change, aren’t refunded. You can cancel at any time to stop the next one.
Cancelling stops the next renewal rather than refunding the period you’re in. You keep access until that period ends.

The full wording is under Refunds in the terms and conditions.

Ask for a refund

Write to support

Email support@relivoapp.com from the address you sign in with, or open a ticket in Help with the category Billing and plans.

Say what you'd like refunded

Mention the payment’s date and amount, from your receipt, or from your invoices under Manage subscription in Settings > Billing.