Change your plan or billing period
Move between Starter and Growth, or between monthly and yearly billing, from Settings on the web.
Change your plan in Settings > Billing on the web at my.relivoapp.com, with Change plan.
Open Billing
Open Settings > Billing on the web.
Open the plans
Click Change plan.
Pick monthly or yearly
Choose Monthly or Yearly at the top. The plan and period you’re on now shows Current plan.
Pick the change
Click Upgrade to move to Growth, Downgrade to move to Starter, or Switch to keep your plan and change how often you’re billed.
Confirm it
A Stripe page opens with the change and what is due now. Confirm, and you come back to Billing.
When the change takes effect
- An upgrade, including moving from monthly to yearly, starts straight away. You’re charged the prorated difference for the rest of the current period.
- A downgrade starts when the period you’ve paid for ends. Until then you keep your current plan. See Downgrade to Starter.
The Stripe page shows the exact amount before you confirm, and the plan card in Billing shows your next charge and its date afterwards.
If you can’t pick a plan
While a downgrade is waiting for the end of your billing period, no other change can be made. Billing says which change is scheduled and when. Cancel it first with the link under your plan, which reads Keep and your current plan’s name, then make the change you want.
If your plan is set to cancel at the end of the period, a plan button opens your subscription page on Stripe instead of a single change. See Cancel your subscription.